Refund policy
Returns & Exchanges Policy
We want you to love your purchase from Lily’s Boutique! If something isn’t quite right, we are here to help you find the perfect fit.
1. Hassle-Free In-Store Exchanges (Recommended)
Avoid the cost and wait times of return postage by visiting us at our boutique in Ennis.
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The Perk: Bring your online order in-store for an exchange and we will apply an extra €5 discount toward your exchange item immediately!
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Expert Advice: Our team is on hand to help you find the right size, cut, or a completely different style that suits you perfectly.
2. Postal Returns
If you cannot visit us in-store, you can return your item(s) by post within 14 days of receipt.
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Cost of Returns: As a small boutique, we are unable to offer free returns by post. Customers are responsible for the cost of return shipping.
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Original Shipping Fees: We offer free delivery on orders over €140. If a return brings your final order total below €140, a €7 fee will be deducted from your refund to cover the original shipping and handling costs.
3. How to Return
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Ensure the item is unworn, unwashed, and has all original tags attached.
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Complete the Returns Feedback section on your packing slip.
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Include the slip inside your package and send it to:
Lily’s Boutique > 45 O'Connell Street,
Ennis, Co. Clare,
V95 XD5N, Ireland
4. Refunds & Processing
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Once received, your return will be inspected and processed within 5–7 business days.
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Refunds will be issued to your original payment method (minus any applicable shipping fees).